BPO Service - CALL CENTER

BPO Service CALL CENTER

The call center has become important in strategic marketing and management as a direct point-of-contact for the user. Zation has a reputable call center service catered for all, including individual and large businesses, regardless of industry or business condition. We offer a one-stop service for requests in customizing service content and building of unique systems and operations.
For example, 24 hours a day, 365 days, only nights or weekends, we cater to your needs. The installation site is also flexible - if cost is a major concern, the installation site can be set up in a remote area to reduce costs. Zation will propose the best price and solution upon research and analysis of the clients’ situation.

INBOUND CONTACT CENTER

Client Support Center

We provide a one-stop service customizing service content, building of unique systems and operations suiting all industry and business conditions. Professional and qualified staff at our call centers will assist with various client inquiries.

Client Center for Mail Orders and EC

We provide a Client Center that accepts orders by phone, e-mail, fax and mail, from mail orders and EC. For the protection of personal information, we have Information Security Management System (ISMS) in place for added security so clients can make use our outsourcing service worry-free.

OUTBOUND CONTACT CENTER

Cold Call

We provide a cold call service to find potential clients. From data assembly and listing of potential clients, to schedule management of target clients, the services of the Outbound Contact Center enhance efficiency and supports sales growth.。

Follow-up Call

The aim of this service is to provide follow-up to consumers after their purchase has been made. This service promotes the company's image, and maintains the highest level of service and client satisfaction. Clients can also collect consumer evaluations of products or services, thus increasing client adoption rates.

* Prices are for reference only. Proposal of a formal estimate provided upon discussion of service details.